Can anybody buy a funeral plan?
Funeral plans can be purchased by anybody, at the same cost and regardless of age or health.
Funeral plans can be also be purchased for any other person e.g. family members with or without their knowledge.
Can I transfer my plan to someone else?
You may transfer your funeral plan to someone else and we will issue a new plan certificate in the name of the new plan holder.
How does a funeral plan work?
When you take out a plan you will be allocated a local Funeral Director. If the funeral director goes out of business you will be allocated another local funeral director.
If you move house you will be re-allocated a local funeral director in your new area.
We only cover funerals carried out in the UK. If you die abroad your travel insurance should cover your repatriation to the nearest port to your address.
What's included in my plan?
In your chosen plan the Funeral Director's costs, the crematorium fees , doctors' fees and minister or celebrant's fee are all guaranteed.
You will receive a funeral plan certificate containing the details of your plan, the funeral director and amounts you have paid.
You may add extra payments into your plan towards additional limousines, flowers, order of service sheets, an organist, choir or live music and newspaper obituary notices if required or these items can be paid for at the time of need.
What happens when I die?
Your next of kin should contact your chosen Funeral Director.
Your next of kin can select your coffin from a range provided.
If extra items are needed which are not included in your plan, these will need to be paid for when the funeral is arranged.
What if I die away from home?
There is no extra charge within the mainland UK
What other changes can be made to my plan?
If there is a change in the law or tax rules that affect the way we carry out your funeral we may need to apply extra charges (or pay you money back). If there are extra charges, we’ll ask you or your next of kin to pay for these.
How do I pay for my plan?
You may pay in full or pay a deposit of £185 or more and then the balance within one month.
Payments can be made by credit and debit cards (no charge) , over the phone or securely online.
We will give you a courtesy call when we receive your application and your funeral plan certificates will in the post within ten working days.
Can someone else pay for my plan?
Another person can pay for your plan.
Is my money safe?
Your money is held in a Trust Fund . The trust fund manager is Quilter Cheviot and the trust fund is held at Barclays Bank.
We receive an admin fee of £185 to cover our administration of your plan. The rest of your money is then provided to the funeral director.
What if we go out of business?
Your money will be protected by the Trust under the control of the independent trustee. The trustee will work with a replacement funeral director to provide your funeral. Alternatively your money will be returned to your estate.
How do I cancel my plan?
You may cancel your plan within the first thirty days and administration a full refund including our £185 administration fee, after thirty days you will receive a full refund but not including our administration fee of £185. You can cancel your plan by email, telephone or post.
Our right to cancel your plan
We can cancel your plan if we’re not able to carry out what’s included in your plan due to circumstances beyond our control. This may be as a result of rule changes at the graveyard or churchyard for example.
What if I don't use my plan?
If your plan has not been claimed 12 months after your death or your 110th birthday, we’ll write to your last known address to see if your plan is still needed. If we don’t get a response within 56 days, we’ll assume that your representative has chosen not to claim the plan benefits. We’ll then have the right to cancel your plan and keep any payments you’ve made.
What if I lose my plan documents?
If you lose any documents, don’t worry. Call us or email us, using the details below and we’ll send you a replacement.
If you want to make a complaint, you can contact us by phone, e-mail or post.
We’ll be in touch straight away to let you know we’ve received your complaint. We’ll get your complaint to the right person and let you know who’ll look into your concerns. We’ll keep you updated and try to sort out the complaint fully as soon as possible.
Where you’ve purchased online there is an online disputes resolution platform. This allows customers and business's to agree disputes out of court. English Law applies to this agreement. Any claim made in a court relating to your plan will be in the Courts of England and Wales. If any part of the agreement doesn’t apply the rest of the agreement still stands.
This agreement is only for your benefit. No other person (including your representative or a person who pays for your plan) has any right to bring a claim under any term of this agreement.
This agreement is between you and Not For Profit Funeral Plans (registered number 10779259) a registered company registered in England and Wales with registered office at 1 Holman Road, Liskeard, Cornwall PL14 3UT.
Telephone 0800 002 9620. Calls to 0800 freephone numbers are free from land lines but call charges from mobile phones vary and you may want to check this with your service provider.